Privacy policy

Privacy Policy

Effective Date: 19 July 2026

Classic Stitch Up ("we", "our" or "us") operates the website www.classicstitchup.com.au.

We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit our website, interact with us or purchase our products.

We manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who We Are

Classic Stitch Up is an Australian-owned apparel business specialising in Australian-designed and printed clothing.

Website: www.classicstitchup.com.au

Email: hello@classicstitchup.com.au

2. Information We Collect

Depending on how you interact with our website, we may collect the following information.

Personal Information

Name
Email address
Phone number
Billing address
Shipping address
Order history
Customer enquiries and correspondence

Payment information is processed securely by our payment providers. Classic Stitch Up does not store your complete credit card details.

Website & Device Information

When you visit our website, we may automatically collect information including:

IP address
Browser type
Device type
Operating system
Pages visited
Products viewed
Time spent on our website
Search terms
Referral website
Approximate location
Shopping activity such as products viewed, added to cart and purchases

This information helps us improve our website and customer experience.

3. How We Collect Information

We may collect information when you:

Browse our website
Place an order
Create an account
Subscribe to our newsletter
Contact us
Participate in promotions or competitions
Leave a product review
Interact with cookies or similar tracking technologies

4. How We Use Your Information

We use your information to:

Process and deliver your orders
Provide customer support
Communicate regarding purchases
Verify payments
Prevent fraud
Improve our website and services
Analyse customer behaviour
Personalise your shopping experience
Recover abandoned shopping carts
Send marketing communications where you have provided consent
Display relevant advertising on Facebook, Instagram and other platforms

5. Cookies & Tracking Technologies

Our website uses cookies, pixels and similar technologies to improve your browsing experience and understand how customers use our website.

These technologies help us:

Remember your shopping cart
Save browsing preferences
Improve website performance
Measure advertising effectiveness
Analyse website traffic
Provide more relevant advertising

Cookies may remain on your device until they expire or are deleted by you through your browser settings.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect some website functionality.

6. Third-Party Services

To operate our business, we use trusted third-party providers.

These may include:

Website Platform

Shopify

Marketing

Klaviyo (Email Marketing)
Klaviyo SMS (where consent has been provided)

Advertising & Analytics

Meta Pixel
Meta Conversions API
Facebook Advertising
Instagram Advertising
Google Analytics
Shopify Analytics
Google Advertising Services (where applicable)

Payment Providers

Shopify Payments
PayPal
Afterpay
Zip Pay
Other secure payment providers available at checkout

Shipping & Fulfilment

Australia Post
Courier partners

Customer Reviews

Product review applications integrated with our Shopify store

Fraud Prevention & Security

Shopify Fraud Analysis
Payment fraud prevention providers

These providers only receive the information necessary to perform their services.

7. Marketing Communications

If you choose to subscribe, we may send you:

New product releases
Promotions
Exclusive offers
Product updates
Sales
Seasonal campaigns

Marketing communications may be sent using Klaviyo or another approved marketing platform.

You may unsubscribe from email marketing at any time using the unsubscribe link included in every email.

If you have consented to receive SMS marketing, you can opt out at any time by following the instructions provided in the message.

8. Personalised Advertising

We use Meta technologies including Meta Pixel and Meta Conversions API to better understand how visitors use our website and to improve our advertising.

These technologies help us:

Measure advertising performance
Understand customer behaviour
Show more relevant advertisements
Create audiences for future advertising campaigns
Measure purchases resulting from advertisements

Meta processes information in accordance with its own Privacy Policy.

9. Google Services

We may use Google services, including Google Analytics and Google advertising products, to analyse website performance and improve our marketing.

Google processes information in accordance with its own Privacy Policy.

10. Sharing Your Information

We only share personal information where necessary to operate our business.

This may include sharing information with:

Shopify
Payment providers
Australia Post
Courier companies
Marketing providers
Analytics providers
Fraud prevention providers
Government authorities where required by law

We do not sell your personal information.

11. Data Security

We take reasonable steps to protect your personal information from unauthorised access, misuse, disclosure or loss.

Although we use secure systems and trusted providers, no method of transmitting information over the internet can be guaranteed to be completely secure.

12. Data Retention

We retain personal information only for as long as reasonably necessary to:

Complete your orders
Provide customer support
Meet legal obligations
Resolve disputes
Improve our products and services
Maintain business records

13. Accessing or Updating Your Information

You may request to:

Access your personal information
Correct inaccurate information
Update your details
Request deletion of your personal information where permitted by law
Withdraw consent to marketing communications

We aim to respond to privacy requests within a reasonable timeframe.

To make a request, please contact us using the details below.

14. Overseas Visitors

If you access our website from outside Australia, you acknowledge that your information may be transferred to and processed in Australia or other countries where our trusted service providers operate.

15. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing personal information.

Useful privacy resources include:

Shopify Privacy Policy: https://www.shopify.com/legal/privacy
Meta Privacy Policy: https://www.facebook.com/privacy/policy
Google Privacy Policy: https://policies.google.com/privacy
Klaviyo Privacy Notice: https://www.klaviyo.com/legal/privacy/privacy-notice

16. Children's Privacy

Our website is intended for a general audience and is not directed towards children under 16 years of age.

We do not knowingly collect personal information from children.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology or legal obligations.

The latest version will always be published on this page together with the updated effective date.

18. Privacy Complaints

If you believe we have breached your privacy or mishandled your personal information, please contact us so we can investigate your concerns and work towards a resolution.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Website: https://www.oaic.gov.au

19. Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us.

Classic Stitch Up

Website: www.classicstitchup.com.au

Email: sales@classicstitchup.com.au